At Artisoria, we prioritize your satisfaction. Our goal is to ensure that you love your purchase, but we understand that sometimes things don’t go as planned. Please read our refund and return policy carefully to understand our processes and ensure a smooth experience.
Return Policy
We offer a 3-day return policy on select products. If your product arrives damaged or defective, you can return it within 3 days from the date of delivery for a full refund or exchange. Unfortunately, we do not accept returns for reasons other than damage incurred during shipping.
Eligible Product Categories for Returns
We accept returns on the following categories of products if they arrive damaged:
- Jewelry
- Watches
- Showpieces
- Earrings
Please ensure that the item is in its original condition, including all packaging, tags, and accessories when returning it.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- Damage During Shipping: The product must have been damaged during the shipping process. We do not accept returns for any other reason, such as change of mind or wrong size.
- Original Packaging: The product must be returned in its original packaging, including any protective wrapping, tags, or accessories.
- Proof of Purchase: You will need to provide proof of purchase or an order number to process the return.
How to Initiate a Return
To initiate a return, please follow these simple steps:
- Contact Us: Email us at [email protected] or call us at 01701901297 within 3 days of receiving your order. Please provide your order number and a detailed description of the damage, along with photos if possible.
- Return Authorization: Once your return request is reviewed and approved, we will provide you with a return authorization and instructions on how to return the item.
- Ship the Item: Pack the item securely in its original packaging and ship it back to us using the shipping method specified in the return authorization. We will cover the cost of return shipping for damaged items.
- Inspection and Refund: After we receive and inspect the returned product, we will process your refund or replacement. Refunds will be issued to your original method of payment within 7 business days after the product is received and inspected.
Non-Returnable Items
We do not accept returns or offer refunds on the following:
- Items not damaged during shipping
- Items without their original packaging and tags
- Items returned after the 3-day return period
Refund Processing
Refunds will be processed to your original payment method. It may take up to 7 business days to reflect in your account, depending on your bank or payment provider.
Questions?
If you have any questions about our refund and return policy, please feel free to contact our customer support team at:
- Email: [email protected]
- Phone: 01701901297
We are here to help and ensure your experience with Artisoria is smooth and satisfactory.
Thank you for shopping with us. We appreciate your trust in Artisoria and strive to provide the best service possible.
